There are a variety of customer relationship management (CRM) platforms that organisations can use to vie for customers’ ...

Chatmeter’s research reveals that customers have real and valid complaints about their dining experiences. Here's why.

Today, businesses are looking for innovative solutions to optimise operations. ChatGPT has emerged as a powerful tool for the growth of business. It has capabil ...

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions   – GoTo, the company making ...

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

Assess how the vendor plans to manage risks, ensuring business continuity even during unforeseen challenges. - Relationship ...

Yes, the customer journey has come to its end. And if you continue to believe in it, your brand may become a footnote in ...

Attention uses AI and natural language processing to record sales calls, analyze data, and generate next steps.