Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI - contact centre ...

Unveiled: What are Contact Centres Doing Right Now? Joe O'Brien, Head of Communications at Sabio Group, discusses ...

People’s Partnership enhances customer experience with IPI  - People’s Pension moves to the cloud to boost resilience contact ...

Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the second ...

How technology can unlock insight and maximise sales this golden quarter with the Contact Centre leading the way according to ...

International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of the vital role ...

Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds new ...

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? Generative AI continues to take the world by storm – Kevin McGachy, Head of AI Solutions at ...

Annual Digital Transformation conference focuses on latest trends and tech, with key CX and AI insights for customers FourNet’s annual Digital Transformation Summit has heard that the main priorities ...

Stop seeing payments as an afterthought and treat them like the pivotal moment they are. Do this and you’ll deliver experiences that leave a lasting impression and make you stand out from your ...