At WebexOne 2024, Cisco unveiled the Webex AI Agent, AI Agent Studio and other AI features for both the Webex AI Assistant and Contact Center ...

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.

Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...

Also, DropBox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and ...

Also, DropBox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and ...

Also, DropBox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and ...