The software vendor plans to enable coordination between agents and help customers develop tailored solutions.

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

Mamilli most recently served as chief digital and technology officer and group president for China, Brazil and precision animal health at Zoetis.

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

The ERP giant will offer business continuity services through 2033 to customers facing complex migrations, the company said ...

As leaders confront leaner budgets, creating a strong culture can be a key talent retention tool, Grant Thornton’s Andrea ...

Leaders have high hopes for autonomous capabilities, but adding the technology will raise the stakes for security and ...

Most businesses have chosen to double down on AI despite the challenges. CIOs honed their strategies last year, taking a ...

Generative AI is going to impact every function within a bank — every single part of the job,” Accenture Global Banking Lead ...

Most modernization efforts flounder, fail or miss their ROI targets — often taking twice as long and costing twice as much, ...

The insurer more than doubled strategic tech investments since 2017 while reining in routine IT spending, CEO Alan Schnitzer ...