The software vendor plans to enable coordination between agents and help customers develop tailored solutions.

Mamilli most recently served as chief digital and technology officer and group president for China, Brazil and precision animal health at Zoetis.

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

The ERP giant will offer business continuity services through 2033 to customers facing complex migrations, the company said ...

As leaders confront leaner budgets, creating a strong culture can be a key talent retention tool, Grant Thornton’s Andrea ...

Unpredictable cloud bills, outdated software licenses and shadow IT frustrate FinOps efforts, according to Apptio.

Most businesses have chosen to double down on AI despite the challenges. CIOs honed their strategies last year, taking a ...

Most modernization efforts flounder, fail or miss their ROI targets — often taking twice as long and costing twice as much, ...

Generative AI is going to impact every function within a bank — every single part of the job,” Accenture Global Banking Lead ...

MotionView boasts a lightweight tech stack and integrates via API and MQTT for external connectivity to core business systems ...